Director of CRM and Workflow Platforms

Chicago, IL 60612-3244

Posted: 05/15/2023 Employment Type: Direct Hire Job Category: Application Development Job Number: 8997

Job Description

Director needed for enterprise software platforms:  CRM, ServiceNow and other collaboration tools like SharePoint and MS Teams.  In this role you will lead and manage the teams, strategy, development and ongoing operations of the applications.  You will drive an ITIL based organization by developing processes, instilling ITIL standards and driving efficiency.  You will manage cloud-based IT services, application support, staffing and recruitment.  Implement new technologies.  Present at the executive level.   

Required skills and experience:
  • 10+ years of IT experience
  • Experience leading large application implementation and software projects
  • Experience managing technical teams, including Sales Force CRM or Service Now 
  • Experience in managing end to end operations
  • Experience working with MSPs
  • Experience in driving innovative solutions to drive efficiencies and support business growth
  • Strong interpersonal skills and relationship management skills for managing change or disputes with vendors
Preferred Skills and Experience
  • Salesforce certification
  • ServiceNow certification
  • Experience with call centers
  • Experience working with marketing
  • Exposure to SharePoint
  • Healthcare experience

Meet Your Recruiter

Renee Larmon
Accounts Receivable and Office Administrator

Renee joined NueVista in 2004, coming into the organization with five years of industry experience under her belt. Throughout her career, she’s learned to prioritize, remain organized, and be flexible in a fast-paced environment. As a true multitasker and team player, Renee’s ideas and practices have been instrumental in shaping the NueVista corporate environment of today. Her passion is for helping others, something fulfilled each day as NueVista clients are provided excellent candidate resources for their open requirements while candidates receive help finding great jobs that advance their careers.  

What was your first job?

My first job was working at Dunkin Donuts.


What’s your favorite piece of technology of all time?

The TV.


If you could pick one celebrity or historical figure to have lunch with, who would it be?

George Clooney.


What do you love most about working for NueVista?

I love that we are like a family.  Most of us have worked together for so many years that they are like my family.  I also love the work/family life balance that NueVista provides. 


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